Q: My event is in two weeks. Will my dress make it?
Probably not. Delivery usually takes 11–17 business days (processing 3–5, transit 8–12), and weekends and US public holidays don't count toward that total. The cut-off for same-day processing is 6:00 PM MT, Monday to Friday.
Q: Where does my order ship from?
Every order leaves from a partner-run fulfillment warehouse in China; nothing ships from inside the US.
Q: What will shipping cost me?
$7.95 per order. It is free when your order comes to $60 or more after discounts.
Q: Which addresses can you deliver to?
Anywhere in the lower 48 states plus Washington, D.C. Alaska, Hawaii, Puerto Rico, other US territories and APO/FPO/DPO addresses are not covered.
Q: Can you ship to my P.O. Box?
Yes — P.O. Box orders go through USPS. Other orders may be delivered by USPS or FedEx.
Q: Will I be charged import fees or sales tax?
Neither. The price you pay already covers import duties, and no sales tax is added at checkout.
Q: I ordered by mistake. Can I cancel?
Email us within 24 hours of placing the order. Past that point the order is likely being prepared, so the fastest route is a return after delivery.
Q: How do I return a dress?
Write to us any time in the 30 days after delivery and a prepaid return label will follow. If you simply changed your mind, the dress should be unworn, unwashed, tagged and in its original packaging with any accessories. We charge no restocking fee, though the $7.95 you paid for shipping stays non-refundable in that case.
Q: How long until I see my refund?
We process it within 5–7 business days of the return arriving at the returns facility. Depending on your card issuer, add 3–10 business days before it shows up.
Q: Can I exchange for a different size?
Yes, if that size or color is in stock. Mention it when you email us.
Q: How do I choose my size?
Each brand sizes a little differently. Ask us for measurements if they are not on the product page, and send us yours — we will suggest a size.