Updated September 23, 2026
Return window
30 days, counted from the date your order is delivered.
Eligibility
If you are returning a dress because it did not suit you or the fit was off, it has to come back unworn and unwashed, free of makeup or fragrance, with the original tags attached, in its original packaging, and with any included accessories (for example a belt or removable straps).
Received something damaged, defective or different from what you ordered? Email us photos of the item and the label. We will replace it if the same dress is in stock, or refund it in full; either way, the original shipping charge is refunded too.
Process
- Send support@xavendrax.com your order number and tell us which dress(es) are coming back.
- We email you a prepaid return label — the return shipping is on us.
- Hand the sealed parcel to whichever carrier the label names.
Returns are received at our US returns facility: 14200 Central Ave, Chino, CA 91710. Please ship only with the label we send you. Nothing can be returned to the Hong Kong registered office.
Fees
- Return shipping: free (prepaid label).
- Restocking fee: none.
- Original shipping ($7.95): kept if you return for change-of-mind reasons; nothing is deducted from orders that shipped free.
Exchanges
Size and color exchanges depend on stock. If the one you want is not available, the returned dress is refunded instead.
Cancellations
An order can be canceled within 24 hours of being placed successfully — email us the order number. After that, please use the return process once the order arrives.
Money back
Refunds are credited back to the card or account you paid with within 5–7 business days of the return arriving at our returns facility. Card issuers and banks typically need a further 3–10 business days to post the credit.