Shipping Policy

Updated September 23, 2026

1. Origin

All xavendrax orders are dispatched from our fulfillment partner's warehouse in China. There is no US stockroom behind this store.

2. Timing

	Business days
Order processing	3–5
International transit and US delivery	8–12
Typical total	11–17

We count only weekdays, and US public holidays are skipped. Orders placed before 6:00 PM MT on a business day begin processing that day. Around major holidays in China (for example Lunar New Year or the first week of October) processing may take longer; we will let you know by email if your order is delayed. All times are estimates.

3. Cost

$7.95 flat rate per order. Free standard shipping applies automatically once your order total, after discounts, is $60 or more.

4. Delivery area

Coverage is limited to the lower 48 states and Washington, D.C. Excluded: Alaska, Hawaii, Puerto Rico and the other US territories, plus APO, FPO and DPO military mail.

5. Carriers

Final delivery is handled by USPS or FedEx. P.O. Box addresses are accepted and are always shipped with USPS, as FedEx does not deliver to them.

6. Tracking

A tracking number is emailed to you when your parcel leaves the warehouse. Early international scans can take a few days to show.

7. Duties and tax

Import duties are built into our prices; you should not be asked for any payment at delivery. If a carrier does request one, contact support@xavendrax.com before paying and we will resolve it. No sales tax is added at checkout.

8. Problems in transit

If your parcel has not arrived after 17 business days, or its tracking has been unchanged for 7 business days, please email us your order number. For a parcel that arrives damaged, sending us pictures of the packaging and the dress lets us open a claim with the carrier straight away.